Privacy Policy

Your privacy is important to us. This Privacy Policy explains how your personal information is collected, used, and disclosed by BlenderQuick.

1. Information We Collect

We collect several types of information from and about users of our service, including:

1.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your email address, name, and authentication credentials when you login through our Keycloak integration.
• User Profile Information: Information you provide in your user profile, such as timezone preferences, language settings, and notification preferences.
• Payment Information: When you make a purchase, we collect payment method details through our payment processor (PayPal). We do not store your complete payment information on our servers.
• Communications: Information you provide when you contact us for support or communicate with us.

1.2 Files and Content

• Uploaded Files: Blender files and archives that you upload to our service for rendering.
• Rendered Files: Output files generated through our rendering service.
• Render Settings: Settings and preferences you specify for your render jobs.

1.3 Automatically Collected Information

• Usage Data: Information about how you use our service, including render job history, render time usage, and feature usage patterns.
• Log Data: Server logs and usage information, including your IP address, browser type, operating system, referring/exit pages, date/time stamps, and clickstream data.
• Device Information: Information about the device you use to access our service, including hardware model, operating system, and browser.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies to remember your preferences and track usage of our service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Purpose	Description
Providing the Service	To operate, maintain, and provide you with the features and functionality of the BlenderQuick service, including processing your render jobs and storing your files.
Account Management	To create and manage your account, including authenticating your identity and maintaining your profile preferences.
Processing Payments	To process transactions, manage subscriptions, and handle billing and refunds.
Communications	To communicate with you about your account, render jobs, and important service announcements.
Improving the Service	To understand how users interact with our service, identify usage trends, and optimize performance.
Security and Fraud Prevention	To protect our service, your account, and prevent unauthorized access and fraudulent activities.
Legal Compliance	To comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We may share your personal information in the following situations:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These service providers include:

• Hosting and Infrastructure Services: Amazon Web Services (AWS) for file storage and rendering infrastructure.
• Payment Processors: PayPal for processing payments and transactions.
• Authentication Services: Keycloak for user authentication and identity management.
• Email Service Providers: For sending notifications and communications.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information where required by law or if we believe that such action is necessary to:

• Comply with a legal obligation or process, such as a court order or subpoena
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the service
• Protect the personal safety of users of the service or the public
• Protect against legal liability

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for as long as you maintain an active account with us. Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
• Uploaded Files: Retained for as long as you keep them in your account. Files associated with completed render jobs are retained for 30 days after completion, after which they may be automatically deleted unless you choose to extend storage.
• Payment Information: Transaction records are retained for legal and accounting purposes in accordance with applicable law.
• Usage Data: Retained for up to 12 months for analytics and service improvement purposes, after which it is aggregated and anonymized.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of files in AWS S3 with appropriate access controls
• Regular security assessments and updates
• Employee training on data security and privacy best practices
• Access controls to limit employee access to user data

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6.1 Account Settings

You can update certain personal information directly within your account settings, including:

• Profile information
• Notification preferences
• Language and timezone settings
• Payment methods

6.2 Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may impact the functionality of our service.

7. Children's Privacy

Our service is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in the United States and Europe. If you are accessing our service from outside these regions, be aware that your information may be transferred to, stored, and processed in a jurisdiction where data protection laws may differ from those in your country.

9. Third-Party Links and Services

Our service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites or services you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. If we make material changes to how we treat your personal information, we will notify you through a notice on the service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

11. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

For any GDPR-related inquiries, please contact our Data Protection Officer at [email protected].

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: